Data bundles not loaded but my airtime is gone

<p>On Tuesday the 11th of July 2017 I purchased R100 airtime then right after that I tried to purchase data bundles but then I got an error message as I was about to finish saying that the services are temporarily unavailable so I should try later. When I went to check my airtime it was gone and the data was never loaded even today Mtn is telling me stories, my problem was escalated and now reescalated even though they can see that I loaded airtime and it disappeared.</p>