Data bundles not loaded

<p>I upgraded my MTN contract on the 13 of January 2016, on that day MTN were running a promo of receiving 50 gig and 10000 MTN to MTN minutes if you do the upgrade that day. The MTN store at Standard Bank 3 Simmonds st told me that they were offline and I must just sign the upgrade forms and they will capture the upgrade when they were up again. I signed the forms on the 13 th and left the store. I went back to the store the following Monday and they gave me the phone and they told me the bundles will be loaded within 7 days. After seven days the bundles were not loaded. I went back to the store and the store log a call with MTN, after two days I called the call Centre to check if the call was resolved and I was told the call was closed as my contract was open in their system a day after the promo. I have gone to the store now more than ten times and keep on getting the same answer that is the store raise a call and the call Centre is closing the call with the same answer. Please can you assist</p>