1 reviews | Active since Oct 2012
Data Bundles Night Shift Promotion
I am very disappointed at MTN ,I bought on the 23/08/2017 2G data bundles and was finished in just 5 days only to find out that the bulk of my balance is sitting under night shift promo of which MTN is claiming it's free .Again today , I bought data for R10 , same thing happens , without using it it was depleted and the balance is sitting under night shift promo of which I can only access between 24h00-6pm.
I feel this is day light ******* , I need my data that I purchased not their promotion. When phoning call centre they cannot help me , they told me I have chosen the option .
Please assist in getting my DATA back
my number is ********** 526
Dear Akona,
Thank you for taking the time to communicate to us why our product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
It’s my goal to retain you as a satisfied customer and will hope to serve you again in the future.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Dear Akona,
Thank you for taking the time to communicate to us why our product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
It’s my goal to retain you as a satisfied customer and will hope to serve you again in the future.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team