TS
Terence S

1 reviews | Active since May 2010

11 Sept 2015, 14:50

Data bundles loaded on my contract

REF: USD#***. Data bundles were loaded onto my contract without authorisation. Been to the MTN store in Pavillion twice to resolve. Both times the salesperson promised to get back to me with a resolution. My account has already been debited with the extra data charges yet no one has bothered to contact me yet. I am pretty sure this is ******* and have no intention of letting this rest. It is a ******* that the cell companies can do as they please.<br> <br> MTN need to pay more attention to customer service. I have been a loyal customer for about 20 years but will not be renewing my contract with them.

0
Replies (1)
MTN South Africa
MTN South Africa's reply23 Sept 2015, 14:19
Official
Hello Teddy114,

Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Kindly note that the matter has been escalated to the Accounts department supervisory team for assistance.

Warm Regards
Nompumelelo
REQ:***