JvdS
Jayson van der Schyff
1 reviews | Active since Mar 2010
10 Nov 2015, 09:12
Data bundles incorrectly depleting
My data bundles have been depleting incorrectly with no carry over for the passed 2 months. I have logged multiple requests both online and through the call centre, but these are still pending weeks later. It has even been escalated multiple times and yet still it is \pending"with no feedback at all."""
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Replies (1)
MTN South Africa's replyOfficial
10 Nov 2015, 13:55Hello Jayson83,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that a credit will be passed for the 300 MB bundle for 2 months.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that a credit will be passed for the 300 MB bundle for 2 months.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply10 Nov 2015, 13:55
Official
Hello Jayson83,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that a credit will be passed for the 300 MB bundle for 2 months.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that a credit will be passed for the 300 MB bundle for 2 months.
Best regards
Mantoa
REQ:***
Best regards,