HB
Hannelie B
1 reviews | Active since Jan 2014
10 Jun 2015, 17:55
Data bundles expired before time
I have 4 contract phones with mtn with re-curing data of 500mb. When I buy data Mtn let it expire within a week although it is suppose to expire after n month. This happens every time from April 2015. First they took the airtime for data and when I quiry that my data bundles expire. I logged a quiry within the store aswell as the callcentre with no results!!! They still just let the bundle expire within a week or 2?
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MTN South Africa's replyOfficial
19 Jun 2015, 11:48Hello Trix2,
Thank you for posting.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
According to our system, it shows that your data does not expire but it gets used up. Data usage is billed in volume (how much of data used), and not duration(how long you are connected for). Data bundles are not applicable when roaming.
Kindly be advised that besides internet browsing your handset can also generate charges via upgrading and automatic running of data applications. Kindly ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using. If you are not using the internet function, you can disable the mobile data function to save your data bundles and airtime from being used up.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for posting.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
According to our system, it shows that your data does not expire but it gets used up. Data usage is billed in volume (how much of data used), and not duration(how long you are connected for). Data bundles are not applicable when roaming.
Kindly be advised that besides internet browsing your handset can also generate charges via upgrading and automatic running of data applications. Kindly ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using. If you are not using the internet function, you can disable the mobile data function to save your data bundles and airtime from being used up.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Best regards,
MTN South Africa's reply19 Jun 2015, 11:48
Official
Hello Trix2,
Thank you for posting.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
According to our system, it shows that your data does not expire but it gets used up. Data usage is billed in volume (how much of data used), and not duration(how long you are connected for). Data bundles are not applicable when roaming.
Kindly be advised that besides internet browsing your handset can also generate charges via upgrading and automatic running of data applications. Kindly ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using. If you are not using the internet function, you can disable the mobile data function to save your data bundles and airtime from being used up.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for posting.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
According to our system, it shows that your data does not expire but it gets used up. Data usage is billed in volume (how much of data used), and not duration(how long you are connected for). Data bundles are not applicable when roaming.
Kindly be advised that besides internet browsing your handset can also generate charges via upgrading and automatic running of data applications. Kindly ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using. If you are not using the internet function, you can disable the mobile data function to save your data bundles and airtime from being used up.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Best regards,