bN
bongani N
1 reviews | Active since Nov 2012
10 Sept 2015, 20:05
data bundles and airtime disappear
Recharged my phone on the 9th of september 2015 with R30 airtime and bought data bundles of 200 mb for R20 and was left with R10 airtime after 5min data bundless and airtime was gone called mtn and they daid they dint know what happened to it, on the 10 of september bought again airtime if R10 and bought 50 mb they also disappeared plus my 3 airtime that was left. I need my data bundles and air time back
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MTN South Africa's replyOfficial
11 Sept 2015, 08:57Hello bngwenya19@,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your matter is with our technical helpdesk and is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
Your reference numbers are SMC/*** and SMC/***.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your matter is with our technical helpdesk and is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
Your reference numbers are SMC/*** and SMC/***.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
MTN South Africa's reply11 Sept 2015, 08:57
Official
Hello bngwenya19@,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your matter is with our technical helpdesk and is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
Your reference numbers are SMC/*** and SMC/***.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your matter is with our technical helpdesk and is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
Your reference numbers are SMC/*** and SMC/***.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica