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1 reviews | Active since Jun 2015
09 Jun 2015, 10:25
DATA BUNDLES & AIRTIME GONE & I WANT IT BACK.
Hi<br> <br> I have a HUGE HUGE HUGE complaint problem with MTN. I loaded airtime worth R60 and loaded bundles worth R160 but all went within a space of 2 days and i went to an MTN store and they couldnt explain what happened to my hard earned airtime and bundles. I WANT ALL OF IT BACK PLEASE.<br> <br> Hello Peter please assist. <br> <br> <br> Regards, <br> ANGRY CUSTOMER.
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MTN South Africa's replyOfficial
17 Jun 2015, 09:35Hello KhanyoLwethu15,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that you were charged for internet connections from your data bundles and once it was depleted, you were then charged from your airtime balance. Kindly be advised that besides internet browsing your handset can also generate charges via upgrading and automatic running of data applications. Please ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using. If you are not using the internet function, you can disable the mobile data function to save your data bundles and airtime from being used up.
For a full data balance view, kindly dial *141*1#ok and select option 2 that will show you the different data bundle balance that you have on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that you were charged for internet connections from your data bundles and once it was depleted, you were then charged from your airtime balance. Kindly be advised that besides internet browsing your handset can also generate charges via upgrading and automatic running of data applications. Please ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using. If you are not using the internet function, you can disable the mobile data function to save your data bundles and airtime from being used up.
For a full data balance view, kindly dial *141*1#ok and select option 2 that will show you the different data bundle balance that you have on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply17 Jun 2015, 09:35
Official
Hello KhanyoLwethu15,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that you were charged for internet connections from your data bundles and once it was depleted, you were then charged from your airtime balance. Kindly be advised that besides internet browsing your handset can also generate charges via upgrading and automatic running of data applications. Please ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using. If you are not using the internet function, you can disable the mobile data function to save your data bundles and airtime from being used up.
For a full data balance view, kindly dial *141*1#ok and select option 2 that will show you the different data bundle balance that you have on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that you were charged for internet connections from your data bundles and once it was depleted, you were then charged from your airtime balance. Kindly be advised that besides internet browsing your handset can also generate charges via upgrading and automatic running of data applications. Please ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using. If you are not using the internet function, you can disable the mobile data function to save your data bundles and airtime from being used up.
For a full data balance view, kindly dial *141*1#ok and select option 2 that will show you the different data bundle balance that you have on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***