lB
lizette B
1 reviews | Active since Oct 2011
02 Jun 2015, 14:58
data bundles
I've always bought 1gig data and got a gig free for 60 days, free gig for 30 days then the gig you buy for 30 days I bought my gig beginning of may and never got told you only get 30 days, as I never use a gig in 30 days normally about 800 mb, to get a sms saying my data is going to expire, I ignore as its my free gig. To the next minute I got no data at all, you guys can sms about all these deals and competitions but not informative info. Very unhappy as you misinform us!
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MTN South Africa's replyOfficial
05 Jun 2015, 10:35Hello lizettebotha,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that initially when you purchased data bundles they would expire after 60 days however the terms and conditions have been changed and they now expire after 30 days.
I greatly apologise that the notification about the changes did not reach you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that initially when you purchased data bundles they would expire after 60 days however the terms and conditions have been changed and they now expire after 30 days.
I greatly apologise that the notification about the changes did not reach you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,
MTN South Africa's reply05 Jun 2015, 10:35
Official
Hello lizettebotha,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that initially when you purchased data bundles they would expire after 60 days however the terms and conditions have been changed and they now expire after 30 days.
I greatly apologise that the notification about the changes did not reach you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that initially when you purchased data bundles they would expire after 60 days however the terms and conditions have been changed and they now expire after 30 days.
I greatly apologise that the notification about the changes did not reach you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,