LH
Lebogang H
1 reviews | Active since Dec 2012
16 Nov 2017, 07:49
Data bundles
Mtn has really gone too far, its nice when they sell you contract deals but at the end of the day they dont meet their end of the deal. on the 14th of every month i get data bundles, talk time minutes and sms but the this month they failed to give me everything but come month end they will want their money in full. i called the call centre more than 3 times but was told problem will be resolved after 3 days. how do they expect me to connect on the internet without within that waiting period?
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MTN South Africa's replyOfficial
21 Nov 2017, 06:21Dear Lebogang,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Will you be able to forward me the correspondence between yourself & MTN to *** so I can review your current situation and find a suitable outcome.
Looking forward to hearing from you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply21 Nov 2017, 06:21
Official
Dear Lebogang,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Will you be able to forward me the correspondence between yourself & MTN to *** so I can review your current situation and find a suitable outcome.
Looking forward to hearing from you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,