LK
Lana K
1 reviews | Active since Dec 2013
06 Jan 2017, 09:05
Data bundles
<p>II am a contract customer and I use my prepaid for data on a modem that I have.<br />I tried to register the prepaid on a contract for data but despite being a contract customer with a good track record could not get a contract without being treated as a new customer (three months of bank statements etc etc).<br />I have therefore remained a prepaid customer which is very frustrating as I cannot get the balance on the data nor track usage. I have three times loaded R260 worth of data which has not come through on my modem. I have therefore paid for R780 of data. I have tried calling customer care, emailing customer care and going into the MTN service centres. No one can help as they cant deal with contract customers.<br /><br /></p> <p>702 talk radio is my next stop - but next week when everyone is back so there will be more publicity</p>
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MTN South Africa's replyOfficial
23 Jan 2017, 12:08Good day Lana,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please note that all applications follow a credit vetting process, during this process your credit history and rating is evaluated in accordance to the National Credit Act, which provides us with a score based on your affordability. This then determines whether you qualify for the additional line or not and the credit limit is increased.
Also please note that the only way to check data balances on a prepaid number is to insert the prepaid sim card (that you sue on your modem) into a device and dial *141*1# and further follow the prompts.
With regards to the data that was not loaded to your prepaid number, please note that you have not indicated the dates of recharged so we cannot on our system. We will also need the proof of purchase for the data bundles so the due credits (if any) can be credited back to you.
You can respond to this post by email *** with the proof of purchase attached so we can assist further.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
MTN South Africa's reply23 Jan 2017, 12:08
Official
Good day Lana,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please note that all applications follow a credit vetting process, during this process your credit history and rating is evaluated in accordance to the National Credit Act, which provides us with a score based on your affordability. This then determines whether you qualify for the additional line or not and the credit limit is increased.
Also please note that the only way to check data balances on a prepaid number is to insert the prepaid sim card (that you sue on your modem) into a device and dial *141*1# and further follow the prompts.
With regards to the data that was not loaded to your prepaid number, please note that you have not indicated the dates of recharged so we cannot on our system. We will also need the proof of purchase for the data bundles so the due credits (if any) can be credited back to you.
You can respond to this post by email *** with the proof of purchase attached so we can assist further.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,