BG
Brian G
1 reviews | Active since Jun 2015
07 Jun 2015, 20:52
DATA BUNDLE WIPED OUT
I have purchased two 1GB data bundles in the last two days and on both occasions my data has been wiped out mysteriously. I attempted on both occasions to call the customer care centre to find out what was going on but unsurprisingly i could not get through. This is absolutely ridiculous, data is already outrageously expensive and to have it sucked up in such a fashion is utterly unacceptable. To make matters worse it is absolutely impossible to get a hold of anyone that can provide assistance at MTN. I've had enough of this. I will not be upgrading my contract once it expires. Nobody deserves such pathetic service!!!
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Replies (1)
MTN South Africa's replyOfficial
15 Jun 2015, 14:10Hello briangats,
Thank you for your post.
We apologies for the inconvenience experienced.
Upon investigating your account our system reflects that the 1G Weekly data bundles has been used. I have however logged a trouble ticket SMC/*** for further investigation. We would contact you upon feedback from the trouble ticket logged.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Yahya
REQ:***
Thank you for your post.
We apologies for the inconvenience experienced.
Upon investigating your account our system reflects that the 1G Weekly data bundles has been used. I have however logged a trouble ticket SMC/*** for further investigation. We would contact you upon feedback from the trouble ticket logged.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Yahya
REQ:***
Best regards,
MTN South Africa's reply15 Jun 2015, 14:10
Official
Hello briangats,
Thank you for your post.
We apologies for the inconvenience experienced.
Upon investigating your account our system reflects that the 1G Weekly data bundles has been used. I have however logged a trouble ticket SMC/*** for further investigation. We would contact you upon feedback from the trouble ticket logged.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Yahya
REQ:***
Thank you for your post.
We apologies for the inconvenience experienced.
Upon investigating your account our system reflects that the 1G Weekly data bundles has been used. I have however logged a trouble ticket SMC/*** for further investigation. We would contact you upon feedback from the trouble ticket logged.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Yahya
REQ:***
Best regards,