1 reviews | Active since May 2011
Data bundle to expire after only 5 days!!
I loaded a 300MB MTN data bundle on Thursday, 26 February. The amount I paid was R79-00. This morning, i.e. 1 March, I received an sms to say that my remaining data bundle will expire in 48 hours. What??? How is this possible? That means that a data bundle is only valid for 5 days! I am sorry, but in my eyes, this amounts to absolutely shocking service! I paid for this data bundle, and no where did I receive any warning whatsoever that it would only be valid for 5 days!!<br> <br> I phoned , or rather tried, to sort it our with MTN Customer Care, but after staying on the line for 11 minutes 33 seconds, I was still waiting to be transferred to a consultant. <br> <br> This is absolutely shocking! If MTN continues to let me pay for a data bundle that is only valid for 5 days, it would make more economic sense to transfer my number to a different service provider.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please supply us with the number the data bundle was loaded on so we can assist further.
regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please supply us with the number the data bundle was loaded on so we can assist further.
regards
Thabelo
REQ:***
