BS
Benetta S

1 reviews | Active since May 2011

01 Mar 2015, 09:36

Data bundle to expire after only 5 days!!

I loaded a 300MB MTN data bundle on Thursday, 26 February. The amount I paid was R79-00. This morning, i.e. 1 March, I received an sms to say that my remaining data bundle will expire in 48 hours. What??? How is this possible? That means that a data bundle is only valid for 5 days! I am sorry, but in my eyes, this amounts to absolutely shocking service! I paid for this data bundle, and no where did I receive any warning whatsoever that it would only be valid for 5 days!!<br> <br> I phoned , or rather tried, to sort it our with MTN Customer Care, but after staying on the line for 11 minutes 33 seconds, I was still waiting to be transferred to a consultant. <br> <br> This is absolutely shocking! If MTN continues to let me pay for a data bundle that is only valid for 5 days, it would make more economic sense to transfer my number to a different service provider.

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Replies (1)
MTN South Africa
MTN South Africa's reply04 Mar 2015, 13:02
Official
Hello BessieS,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.


Please supply us with the number the data bundle was loaded on so we can assist further.

regards
Thabelo
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