TN
Thulani N
1 reviews | Active since Aug 2013
22 Apr 2015, 21:43
Data Bundle ****s?? Really!!
Can I just be one in a million customers to let you know how ****ty this network provider is lately? I mean really, how diffucult is it to get through to your call centre? <br> <br> I've called several times and hold for a good 15 mins to get my call disconnected before even reaching a consultant. I've been with MTN for almost a decade and this is the deal breaker? <br> <br> Can we address this Free Night Express Giveback on our bundle purchase. Is this your new way of hiding our real data balance so that we dont see the real balance? I mean, not all of us will stay up from 00:01 to 05:59! I didnt sign up for this? In Fact, I dont want anything to do with it as it is very USELESS to me.<br> <br> I've taken so many contracts with you and this is like forcing me to leave MTN! What is this? I've purchase so many Data Bundle and I see no true reflection Of My Balance, This must come to an end now.<br> <br> FOR CRYING OUT LOUD!!
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MTN South Africa's replyOfficial
06 May 2015, 09:26Hello Thula_McCrab,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the Night Express Giveback is a promotion where you receive giveback data with every data bundle purchase which can be used between 00:01 to 05:59 daily for the period of the bundle. For a full data balance view, kindly dial *141*1#ok and select option 2 that will show you the different data bundle balance that you have on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the Night Express Giveback is a promotion where you receive giveback data with every data bundle purchase which can be used between 00:01 to 05:59 daily for the period of the bundle. For a full data balance view, kindly dial *141*1#ok and select option 2 that will show you the different data bundle balance that you have on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply06 May 2015, 09:26
Official
Hello Thula_McCrab,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the Night Express Giveback is a promotion where you receive giveback data with every data bundle purchase which can be used between 00:01 to 05:59 daily for the period of the bundle. For a full data balance view, kindly dial *141*1#ok and select option 2 that will show you the different data bundle balance that you have on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the Night Express Giveback is a promotion where you receive giveback data with every data bundle purchase which can be used between 00:01 to 05:59 daily for the period of the bundle. For a full data balance view, kindly dial *141*1#ok and select option 2 that will show you the different data bundle balance that you have on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,