PB
Paul B
1 reviews | Active since Aug 2010
23 Jun 2015, 08:08
Data Bundle removed without permission-
USD: REQ:***<br> <br> Hi<br> <br> Data Bundle was put back after being Removed incorrectly But I was billed for Data for 5 months resulting in extremely high Monthly Bills<br> <br> No Reimbur*****t was received for the 500MB data incorrectly removed.
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Replies (1)
MTN South Africa's replyOfficial
26 Jun 2015, 14:58Hello Paulbad,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your package has 150MB of data not 500MB. The MTN 500 sub fee means you get 500 worth of airtime. The request have been logged to provision the number with the data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your package has 150MB of data not 500MB. The MTN 500 sub fee means you get 500 worth of airtime. The request have been logged to provision the number with the data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Lungi
REQ:***
Best regards,
MTN South Africa's reply26 Jun 2015, 14:58
Official
Hello Paulbad,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your package has 150MB of data not 500MB. The MTN 500 sub fee means you get 500 worth of airtime. The request have been logged to provision the number with the data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your package has 150MB of data not 500MB. The MTN 500 sub fee means you get 500 worth of airtime. The request have been logged to provision the number with the data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Lungi
REQ:***
Best regards,