MW
Martin W
1 reviews | Active since Nov 2010
15 Feb 2016, 10:54
Data Bundle query
I don't even know where to start but we'll I can assure you that MTN's customer service experience isn't getting any better at all. <br> <br> So I call in this morning trying to find out exactly what happened to my data bundles as I couldn't connect via my Wi-Fi late yesterday. A Call Centre Consultant by the name of Themba attended to my call. I explained to him what my reasons for calling was and he explained that he was waiting for his system to confirm what's left on my data bundle. <br> <br> He then comes back and says I have 4Gig on my day time, Ouh I'm not sure let me 1st ask if this is gigs or megs... No sorry you have 4MB on your day time a 2MB for night express. I then asked 4MBs from 1Gig I loaded and and says yes. <br> <br> I go on to ask what happened to t promotion that MTN ran buy 1Gig and get another 1Gig free. Uhmmm... Sorry b that wa changed last year October some time. Me: (Hell-To-The-No) I got a free 1Gig in December. No I'm not sure but now you get free night express.<br> <br> When I asked 'bout my balance again no its not 4MB & 2MB anymore. Now it's 400MB & 200MB, so I tell him I'm confused can he confirm exactly what's happening... He then tells me of a form he needs to complete. Ai... Ai.
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MTN South Africa's replyOfficial
16 Feb 2016, 16:05Hello McDaddy57,
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services.
This matter has been escalated to the relevant management team.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
Regards
Nompumelelo
REQ:***
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services.
This matter has been escalated to the relevant management team.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply16 Feb 2016, 16:05
Official
Hello McDaddy57,
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services.
This matter has been escalated to the relevant management team.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
Regards
Nompumelelo
REQ:***
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services.
This matter has been escalated to the relevant management team.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
Regards
Nompumelelo
REQ:***
Best regards,