AJvR
Aletta Janse van Rensburg
1 reviews | Active since Jun 2016
17 Jun 2016, 14:04
DATA BUNDLE OPEN ACCOUNT
<p>On or about June 2015, we visited Nashua Mobile Alltech at the George Precap Centre, I took out a new contract on a cellular phone, and received a computer with a free modem, and a bundle package, but at no stage did I receive any documentation regarding the open account on the internet bundle. I am furious as today I received a statement with an amount of April 2016 R20 000.00 and for May R13 000.00, I think it is ********** to receive an account without my knowledge that the account is open. I will have to contact my lawyers to write a letter, as I will not pay this huge account and I will appreciate if you could look into this, I have never received any contact for the above. I visited the MTN Shop at the Garden Route Mall and the person who helped me told me that the necessary number of the server ********** 809</p>
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MTN South Africa's replyOfficial
20 Jun 2016, 13:14Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that the charges are for data usage, and they are valid. I have sent a message to the credit controller to contact you to make a payment arrangement.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Best regards,
MTN South Africa's reply20 Jun 2016, 13:14
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that the charges are for data usage, and they are valid. I have sent a message to the credit controller to contact you to make a payment arrangement.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Best regards,