oB
odette B
1 reviews | Active since Mar 2016
07 Mar 2016, 19:34
Data Bundle Not Loaded
On the 6th of March 2016 . My husband loaded a 1gig Data bundle on my phone 13:17. It went of on his bank account and today 7th of March 19:25 it is still not reflecting on my account and the people keep telling me the same thing no one can help me. Now i have to go through the trouble and send bank statement which i have to pay to send now!!!I thinking about changing to another service provider.!!!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
08 Mar 2016, 09:40Hello odetteb94,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused your account and we see that the 1GB data bundle was loaded on the 8th of March 2016 and you also received the 1GB data giveback promotional data.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused your account and we see that the 1GB data bundle was loaded on the 8th of March 2016 and you also received the 1GB data giveback promotional data.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply08 Mar 2016, 09:40
Official
Hello odetteb94,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused your account and we see that the 1GB data bundle was loaded on the 8th of March 2016 and you also received the 1GB data giveback promotional data.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused your account and we see that the 1GB data bundle was loaded on the 8th of March 2016 and you also received the 1GB data giveback promotional data.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,