dL
doug L
1 reviews | Active since Jul 2011
01 Aug 2015, 18:01
Data bundle not loaded
MTN called me to sell me a 10th data bundle special in early July. I bought it and used quote a lot of data. However the didn't load the bundle and now I have significant out of bundle data charges.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
14 Aug 2015, 11:02Hello dlorimer,
Thank you for your post.
Please accept our apologies for the delay experienced.
We have referred the matter to the management team of our billing division for urgent attention. They will investigate this and revert to you directly with feedback and an action plan to resolve the matter.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept our apologies for the delay experienced.
We have referred the matter to the management team of our billing division for urgent attention. They will investigate this and revert to you directly with feedback and an action plan to resolve the matter.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply14 Aug 2015, 11:02
Official
Hello dlorimer,
Thank you for your post.
Please accept our apologies for the delay experienced.
We have referred the matter to the management team of our billing division for urgent attention. They will investigate this and revert to you directly with feedback and an action plan to resolve the matter.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept our apologies for the delay experienced.
We have referred the matter to the management team of our billing division for urgent attention. They will investigate this and revert to you directly with feedback and an action plan to resolve the matter.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,