Data bundle not activated

SInce my last query on the 26th July and an uniformed response from Veronica REQ:***, MTN has still not resolved my billing query, nor sent the reports required for me to complete my complaint with ICASA. Called them again today and it was confirmed that my data package is still not activated which forms part of my contract with them. ***, yet they gladly charge out of bundle rates for their mistake. I don't think there is enough space to list all the references number and excuses i have received from MTN. So now i have to wait for my contract to be rectified and only then will they load a query to see if my account can be rectified, the only nice part of today's call was the call centre agent being pleasant and helpful. i had 3 contracts with MTN, fortunately i only renewed 2 of them. This was my last contract renewal with them and hoping to maybe to cancel it sooner if the cell c buyout pans out properly.<br> <br>