Data Bundle / ****le

<p>This morning at 10am i contacted MTN via Facebook to ask the following: </p> <p>I have an MTN ****le which I had on a contract for over 2 years. The contract expired and I chose to not have it renewed. I still have the ****le in my possession. Today I need to work from home quite urgently and I purchased airtime for myself and converted it to the “uncapped data” bundle for 24 hours. When trying to use my MTN sim card (with the uncapped data) in the MTN ****le that I have, it does not seem to work.</p> <p> Please advise on whether this ****le is now of no use to me after the contract has expired?</p> <p>Also, with me not being able to use the data I purchased, please convert it back to airtime as you will be able to see that not a single byte has been used.</p> <p>I was asked for either a sim or contact number. I gave them both. i got a reply "Please be advised that our system shows that the number is still active. Kindly contact MTN Technical support on ********** for further assistance.</p> <p> </p> <p>I dont see how that answers my question. I wrote back and asked which number should i call in order for me to speak to a human being as i dont find anything suited on the menu options.</p> <p>my messages are being read but no reply received.</p> <p>i think my request is fairly simple and for it to not be resolved with the back and forth says alot about the capabilities of bigger requests.</p> <p>I needed this resolved today as I need to work from home and the data bundle I purchased is valid for 24 hours only. Its going to be extremely unfair for it to expire without me having any use from it.</p> <p>I've been with MTN for over 10 years and this is the first time i have an issue with them. and yet its not even really an issue. SAD!</p> <p> </p>