nN
natasha N
1 reviews | Active since Apr 2014
30 Jun 2015, 09:43
Data bundle is suppose to last 60 days
Dear Sir / madam,<br> <br> I have read that the data bundle purchased should last 60 days but i have noticed that mines expire within 30 days.<br> <br> I usually purchase 1gb and get 1gb free. i am also aware that the free data lasts only 30 days.<br> <br> in my understanding the free data should be used first and then the paid data should be used.<br> <br> Please could you assist with this. Data is expensive and this is just a waste of money to let data go unused.<br> <br> Regards<br> <br> Natasha
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MTN South Africa's replyOfficial
10 Jul 2015, 15:32Hello Natash15#,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly be advised that effective from the 23rd of April 2015, all data bundles are valid for only one calendar month. Trust this clears any confusion.
Thank you for your continued support.
Kind regards
Letumile
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly be advised that effective from the 23rd of April 2015, all data bundles are valid for only one calendar month. Trust this clears any confusion.
Thank you for your continued support.
Kind regards
Letumile
REQ:***
MTN South Africa's reply10 Jul 2015, 15:32
Official
Hello Natash15#,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly be advised that effective from the 23rd of April 2015, all data bundles are valid for only one calendar month. Trust this clears any confusion.
Thank you for your continued support.
Kind regards
Letumile
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly be advised that effective from the 23rd of April 2015, all data bundles are valid for only one calendar month. Trust this clears any confusion.
Thank you for your continued support.
Kind regards
Letumile
REQ:***