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sinovuyo M
1 reviews | Active since Jun 2015
16 Sept 2016, 09:59
Data Bundle hell
<p>Mid of last month, i got a new phone, an upgrade from previous contract, the phone came with free 30 gig, after a month from when i got the phone all data bundles got depleted, i got new data from the contract as i am supppose to get every month, the 2 gigs, got finished same time as they were loaded, i thought it was because my apps were on, i switched off my app, and bought new data worth 2 gig, the data got finished as i got it.</p> <p> </p> <p>i further purchase additional 2 gigs, as soon they got loaded they got finished.</p> <p> </p> <p>one click on opening my whatsapp, all my data get finished. Every data bundle i purchase gets depleted in seconds.</p>
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MTN South Africa's replyOfficial
19 Sept 2016, 12:09Good day Sinovuyo,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the data bundles were used up on internet connections. Please note that besides internet browsing and downloading, your handset can also generate charges via background activity of applications and automatic running of data applications. We advise that you close off all applications that you are not using and also clear the Browser Cache on your phone. You may also contact our data support on 1555 for further assistance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply19 Sept 2016, 12:09
Official
Good day Sinovuyo,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the data bundles were used up on internet connections. Please note that besides internet browsing and downloading, your handset can also generate charges via background activity of applications and automatic running of data applications. We advise that you close off all applications that you are not using and also clear the Browser Cache on your phone. You may also contact our data support on 1555 for further assistance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,