kL
koketso L
1 reviews | Active since Aug 2015
24 Aug 2015, 10:38
data bundle expiry date
I bought a data bundle last month which has been known to be valid for 60 days, a month later it has expired. I call to enquire about this and im told that it changed in April and I never got that notification. So I am told that it's my responsibility to find out of any changes made by MTN as much as MTN doesn't have to notify it's clients of changes. I'm not impressed at all. MTN has turned out to be so *********** it's disturbing. Especially since I've been using this number for 11years. Like really
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MTN South Africa's replyOfficial
11 Sept 2015, 10:25Hello koki0220,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please give us your feedback on the following link:https://www.mtn.co.za/_LAYOUTS/MTN.SP2010.FormsData/ProductFeedback.aspx. regarding the matter so that we can find better ways of sending out communication to you our valued customers in the future .
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please give us your feedback on the following link:https://www.mtn.co.za/_LAYOUTS/MTN.SP2010.FormsData/ProductFeedback.aspx. regarding the matter so that we can find better ways of sending out communication to you our valued customers in the future .
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***
Best regards,
MTN South Africa's reply11 Sept 2015, 10:25
Official
Hello koki0220,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please give us your feedback on the following link:https://www.mtn.co.za/_LAYOUTS/MTN.SP2010.FormsData/ProductFeedback.aspx. regarding the matter so that we can find better ways of sending out communication to you our valued customers in the future .
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please give us your feedback on the following link:https://www.mtn.co.za/_LAYOUTS/MTN.SP2010.FormsData/ProductFeedback.aspx. regarding the matter so that we can find better ways of sending out communication to you our valued customers in the future .
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***
Best regards,