rA
roheeda A
1 reviews | Active since Aug 2015
19 Aug 2015, 10:08
data bundle depletion
I recently had a terrible experience with Mtn. I have a data contract and receive 2gb p.m. I tried to use the Internet recently to do some light browsing,only to realise there was no data even though I received my 2gb (for the month) the previous day. When I contacted the call centre to query this absurdity I was told that I had used up 2 GIGABYTES !!!!in 15 minutes - browsing the internet. I had not used the internet at all that day and when I tried there was no data! This is absolutely ridiculous!and would like to be reimbursed
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MTN South Africa's replyOfficial
09 Sept 2015, 16:19Hello roheeda,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
As per Telephone conversation Earlier on , Kindly note and be advised that we will be able to do Data validation once the invoice is closed.
Will investigate further after the 2015-09-13.
We do apologise for the Delayed response.
Warm Regards
Thabisa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
As per Telephone conversation Earlier on , Kindly note and be advised that we will be able to do Data validation once the invoice is closed.
Will investigate further after the 2015-09-13.
We do apologise for the Delayed response.
Warm Regards
Thabisa
REQ:***
Best regards,
MTN South Africa's reply09 Sept 2015, 16:19
Official
Hello roheeda,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
As per Telephone conversation Earlier on , Kindly note and be advised that we will be able to do Data validation once the invoice is closed.
Will investigate further after the 2015-09-13.
We do apologise for the Delayed response.
Warm Regards
Thabisa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
As per Telephone conversation Earlier on , Kindly note and be advised that we will be able to do Data validation once the invoice is closed.
Will investigate further after the 2015-09-13.
We do apologise for the Delayed response.
Warm Regards
Thabisa
REQ:***
Best regards,