mF
mareli F
1 reviews | Active since Dec 2013
05 Sept 2015, 09:27
data bundle depleted??
I am seriously getting agitated with MTN 141 sending me sms's that my data bundle is depleted. My data bundle is NOT depleted.upon calling call centres no one is able to help me with this situation although credits to the call centre operators for being very patient.
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Replies (1)
MTN South Africa's replyOfficial
17 Sept 2015, 15:34Hello Marlaayy,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have escalated your query to network, please also try this code *130*603# to , I'll email you once they confirm it's been adjusted on the network.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have escalated your query to network, please also try this code *130*603# to , I'll email you once they confirm it's been adjusted on the network.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Best regards,
MTN South Africa's reply17 Sept 2015, 15:34
Official
Hello Marlaayy,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have escalated your query to network, please also try this code *130*603# to , I'll email you once they confirm it's been adjusted on the network.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have escalated your query to network, please also try this code *130*603# to , I'll email you once they confirm it's been adjusted on the network.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Best regards,