Data bundle can't be used

On 5th October I bought 500Mb and 200Mb data bundles through the app, using airtime but I could not access the internet or use that data for anything, I even restarted my device twice but still could not use the data for internet or socials, it keeps showing that I don't have data even though the app shows I do have data. Why is that? I wrote to MTN via Twitter the same day to enquire why I can't use my data, I was then told that Facebook, Whatsapp was down hence I couldn't use the data, I then rep**** by asking even for internet I couldn't use that data, I attached screenshots that showed that I had data but couldn't use it. On the same day 05th Oct MTN asked me to confirm the mobile number in question, I sent the number, they rep**** by saying they have reset my number on the network and I should restart my device which I did, but guess what, I still couldn't use my data bundles. On the 8th Oct, MTN sent me a message that I need to have anytime data to use the promotional data, I then rep**** to say this is not a promotional data, I bought those data bundles for for R69 and R29 respectively but I can't use it, I again attached the screenshots from the app, to show that the data bundles I bought. On 09th Oct I asked "Why should I have anytime data when I have bought that data that I have circled on the attached? When I bought the data it didn't say what you guys are telling me, MTN is now *****ing us, this is nonsense". They then asked me to provide the following "Hi there, For security reasons, please confirm the following:- oI.D Number: oMTN Pin: oAddress: oE-mail address/Work Telephone Number: oBank Name/ Type of account: ~MM", which I did, and they rep**** by saying "Hi there, please note we have logged a ticket ref#ref SMC/*** with the support team to investigate. ^TM", this was Sunday 10th Oct. On Tuesday 12th Oct I made a follow to check how far is the ticket logged to be resolved, guess what, I was asked to provide a description of my enquery, wow, I then forward the reference number of the logged ticket, this is the reply I got "Hi @iamtebohomajara, apologies kindly note that there are no other messages appearing. Kindly be advised that as per our system records your escalation is currently in an open state and is currently being dealt with. Please accept our sincere apologies for the delay and the inconvenience caused. We assure you that this has our complete focus and we will keep the pressure on so that we can resolve this asap -ck". That was on Tuesday, ita almost three days later and nothing has been communicated, and guess what, my data bundles is there and I still can't use it. This is really frustrating considering that I have been with MTN for almost 20 years of which 11 of those I have been on contract with them, but the events of the past 10 days has been nothing but ****y, this kind of service makes one think of jumping to other service providers, I am really not impressed at all.