Data bundle

Item: MTN South Africa
Rating: 1
Author: bradley B

<p>I just bought a uncapped data bundle from MTN for one day and after the activation I receive a message "you've reached 150mb of your intenet fair usage on your mtn 1 day bundle. you can still use the internet you max speed will be limited up to 128kbps". This is ridiculous, in just 2min I receive this message. I have used this bundle before and I never received message like this before. You can only use this speed for social media you cant even download and main purpose I bought this bundle is to download. I would like to have a refund please or change this policy that makes no sense</p>

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

11 Jun 2017, 08:26

Good Day,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly contact our Data Support team on 1555 for assistance in checking for Internet automatic updates or background running without your knowledge if you didn't use the 150mb. Regarding the policy on the speed being reduced after 150mb kindly note that this a Network rule on how the bundle functions.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Complaints Management Team
Itumeleng

Best regards,

MTN South Africa's reply11 Jun 2017, 08:26

Official

Good Day,

Thank you for bringing this matter to our attention.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Complaints Management Team
Itumeleng

Best regards,

Data bundle

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