ZS
Zanele S
1 reviews | Active since Oct 2013
24 Dec 2015, 10:05
Data Bundle
I recharged my phone yesterday, after recharging received an sms I have free R55 and 10MB. I also received 100 MB free for recharging. I used the 100 MB there was data left last night and the airtime R22 left when I checked my balance my airtime is gone phoned mtn was told is for out of bundle data. Apparently even if your data is off it update itself on the side that's the nonsense I ever had if data is off there is no connectivety. According to mtn my data was used while its off. The might not refund my airtime because is an out of bundle usage. I want my airtime today. Falls advertising cheating people of their airtime.
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MTN South Africa's replyOfficial
29 Dec 2015, 11:50Hello zanelese,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that the airtime and data that was left from your phone was from WOW Bonus therefore it cannot be refunded, as it expired not dissapeared/missing Kindly see below.
clearedDedicatedAccount R20.20
clearedDedicatedAccount ***0 KB.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that the airtime and data that was left from your phone was from WOW Bonus therefore it cannot be refunded, as it expired not dissapeared/missing Kindly see below.
clearedDedicatedAccount R20.20
clearedDedicatedAccount ***0 KB.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply29 Dec 2015, 11:50
Official
Hello zanelese,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that the airtime and data that was left from your phone was from WOW Bonus therefore it cannot be refunded, as it expired not dissapeared/missing Kindly see below.
clearedDedicatedAccount R20.20
clearedDedicatedAccount ***0 KB.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that the airtime and data that was left from your phone was from WOW Bonus therefore it cannot be refunded, as it expired not dissapeared/missing Kindly see below.
clearedDedicatedAccount R20.20
clearedDedicatedAccount ***0 KB.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Best regards,