pV
peter V
1 reviews | Active since Sept 2015
21 Sept 2015, 22:26
data bundle
Sometimes being loyal it's a curse. Being a loyal customer to mtn for years, now I can feel the company is ripping me off. My monthly free data bundles got finished on the 10th September around 8h00 pm then from the I was on the open line and get done with my Internet use before 08h30. Then I check my balance and my current spent I discover that my current spent is R345 including subscription then I switch off my data. Four days after I check my current spend it has balloned to R777 including the subscription while the data's where switched off. On Sunday I dial 808 which is the their customer care but failed to get an answer. On the 15th phone the 808 again to get a solution they said they'll send me detailed itemised billing, even today am still waiting for that itemised. I only got a ref number ***.
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MTN South Africa's replyOfficial
22 Sept 2015, 08:17Hello petervilane1440,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be adviced that as per the Referance number that you provided it shows that it was resolved already on the 2015-09-15 and it shows that the billing was correct.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be adviced that as per the Referance number that you provided it shows that it was resolved already on the 2015-09-15 and it shows that the billing was correct.
Warm Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply22 Sept 2015, 08:17
Official
Hello petervilane1440,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be adviced that as per the Referance number that you provided it shows that it was resolved already on the 2015-09-15 and it shows that the billing was correct.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be adviced that as per the Referance number that you provided it shows that it was resolved already on the 2015-09-15 and it shows that the billing was correct.
Warm Regards
Nompumelelo
REQ:***
Best regards,