Data Billing still not explained

Item: MTN South Africa
Rating: 2
Author: Rob R

Dear Alice This issue (***) has not been resolved. We have Itemised billing as well as URL report and they don't mach each other or basic logic. All I want is someone to call and explain them to us! at the moment I do not trust MTN so last week took out 5 Tablet contracts with Telkon as I cannot wait for this issue to be resolved. Regards Rob

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

10 Nov 2015, 07:49

Hello RobLeRoux,

Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Kindly note that the matter has been escalated to Billing department for assistance and here is your Ref number for a follow up REQ:***.

Regards
Nompumelelo
REQ:***

Best regards,

MTN South Africa's reply10 Nov 2015, 07:49

Official

Best regards,

Data Billing still not explained

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