SM
Sameshan M
1 reviews | Active since Jul 2016
06 Mar 2016, 13:37
Data billing incorrect
Hi<br> <br> On the 28th Feb I purchased a forthnigthly data bundle, today the 6 the March I received a message that it has EXPIRED. A fortnigthly data bundle should last 2 weeks. <br> <br> Regards<br> <br> Sam
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MTN South Africa's replyOfficial
07 Mar 2016, 14:14Hello sameshan13@,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records the 1GB Fortnighty bundle expires on the 28 February 2016 expires on the 14 March 2016 however the bundle is currently used up.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records the 1GB Fortnighty bundle expires on the 28 February 2016 expires on the 14 March 2016 however the bundle is currently used up.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
Best regards,
MTN South Africa's reply07 Mar 2016, 14:14
Official
Hello sameshan13@,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records the 1GB Fortnighty bundle expires on the 28 February 2016 expires on the 14 March 2016 however the bundle is currently used up.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records the 1GB Fortnighty bundle expires on the 28 February 2016 expires on the 14 March 2016 however the bundle is currently used up.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
Best regards,