FM
Ferial M
1 reviews | Active since Jun 2015
09 Jun 2015, 12:37
Data Billing
Thank you Veronica for your response req: ***. You mention that a credit was processed on the 18th May. Would liked to know about the 2 months previous to this where I was overcharged and no credit processed for that as well?<br> And for the umpteenth time I'm querying about mtn charging me for blackberry Internet services when I've been using an ifone since the 7 May 2012, I was told by an mtn consultant a month ago that I would be reimbursed for that amount, and to date I have received anything or any feedback.
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MTN South Africa's replyOfficial
12 Jun 2015, 11:12Hello Ferial_Moosa,
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Kindly be advised that our records show that the credit amounting to R1016.24 was for the BIS.
The data billing dispute is still pending validation with our billing department, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Kindly be advised that our records show that the credit amounting to R1016.24 was for the BIS.
The data billing dispute is still pending validation with our billing department, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Best regards,
MTN South Africa's reply12 Jun 2015, 11:12
Official
Hello Ferial_Moosa,
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Kindly be advised that our records show that the credit amounting to R1016.24 was for the BIS.
The data billing dispute is still pending validation with our billing department, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Kindly be advised that our records show that the credit amounting to R1016.24 was for the BIS.
The data billing dispute is still pending validation with our billing department, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Best regards,