CLO
CHRISTI-MARI LE OROUX
1 reviews | Active since Aug 2015
10 Oct 2017, 12:33
DATA BILLED - NOT RECEIVED
I bought 500mb data for the amount of R105.01 on my MTN Active account on 29 September 2017. My account was billed, but I never received the data. I locked a query on the same date. Everytime I phone i am told that the matter will be resolved within 2 to 48 hours. I received a message yesterday afternoon that the matter has been resolved, but still NO DATA!!!! Its been 264 hours and no data is received. I phoned again today, holding for 22 minutes and the matter IS STILL NOT resolved.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
19 Oct 2017, 15:22Good day Christi,
Thank you for your post and taking my call.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
As per our telephonic conversation, the data was you purchased was loaded.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply19 Oct 2017, 15:22
Official
Good day Christi,
Thank you for your post and taking my call.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
As per our telephonic conversation, the data was you purchased was loaded.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,