RN
Roland N
1 reviews | Active since May 2015
18 Sept 2015, 12:04
DATA BILL SHOCKS
For the past 3 or 4 months, I have been receiving high bills for data that I have not used. I have been into the MTN store, the iShop, with no help. I have sent various emails and calls to the call centre. one lady, Jabulile was very helpful and she promised to get me a URL report within 10 days. Unfortunately, noting has materialised and MTN is debiting me. I am stopping payment going forward till this is resolved and I am refunded. <br> <br> The SERVICE is pathetic and how is it possible that no one can answer this query or rectify it.
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Replies (1)
MTN South Africa's replyOfficial
19 Sept 2015, 19:08Hello Roland Naidoo,
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
The URL report for June, July and August invoices will be emailed to you. Kindly scrutinize the report at your earliest convenience. Should you request any further assistance, please respond to the email sent.
Kind Regards
Siphumezo
Ref#:***
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
The URL report for June, July and August invoices will be emailed to you. Kindly scrutinize the report at your earliest convenience. Should you request any further assistance, please respond to the email sent.
Kind Regards
Siphumezo
Ref#:***
Best regards,
MTN South Africa's reply19 Sept 2015, 19:08
Official
Hello Roland Naidoo,
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
The URL report for June, July and August invoices will be emailed to you. Kindly scrutinize the report at your earliest convenience. Should you request any further assistance, please respond to the email sent.
Kind Regards
Siphumezo
Ref#:***
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
The URL report for June, July and August invoices will be emailed to you. Kindly scrutinize the report at your earliest convenience. Should you request any further assistance, please respond to the email sent.
Kind Regards
Siphumezo
Ref#:***
Best regards,