DA
Dinkie A
1 reviews | Active since Jan 2016
03 Jan 2016, 15:19
Data Bill Overcharged
We opened an account with MTN for a laptop with data contract in October 2015. We hardly ever use the data. When we used we got a message to say the data is depleated and I loaded R30 data to finish my EFT's.<br> <br> This month our account was over R7000! We called MTN Customer Care on 1 January 2016 and they said it is an open line. How can additional data be loaded on an open line?<br> <br> Today, 03/01/2016, we went to the Glen Mall to convert the line to a top-up. The lady assured us that it is a top-up line. This was at the small MTN shop. She also told us to go to the shop where we took out the contract which is at Cradlestone Mall.<br> <br> Afterwards we went to the bigger MTN shop where the lady told us that it was NOT a top-up line. She changed the account to top-up in the store at the Glen Mall. She also helped us to log a complaint for the account.<br> <br> We now have to cancel our Easter Holidays because of this overcharged account.<br> <br> Please help.<br> <br> <br> <br>
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MTN South Africa's replyOfficial
06 Jan 2016, 12:37Hello Dinkie1977,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that with the Mychoice package the system will allow you to load additional data on open line or Top Up. The usage limit on this line has been set up already 13-11-2015. The system did not pull through this service on the main network we have sent the request to the back end technicians to make sure this service is active on the network.
The account will be credited for the data charges on for the December invoice.
Please allow +-3 working days for the credit to reflect on the account.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that with the Mychoice package the system will allow you to load additional data on open line or Top Up. The usage limit on this line has been set up already 13-11-2015. The system did not pull through this service on the main network we have sent the request to the back end technicians to make sure this service is active on the network.
The account will be credited for the data charges on for the December invoice.
Please allow +-3 working days for the credit to reflect on the account.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply06 Jan 2016, 12:37
Official
Hello Dinkie1977,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that with the Mychoice package the system will allow you to load additional data on open line or Top Up. The usage limit on this line has been set up already 13-11-2015. The system did not pull through this service on the main network we have sent the request to the back end technicians to make sure this service is active on the network.
The account will be credited for the data charges on for the December invoice.
Please allow +-3 working days for the credit to reflect on the account.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that with the Mychoice package the system will allow you to load additional data on open line or Top Up. The usage limit on this line has been set up already 13-11-2015. The system did not pull through this service on the main network we have sent the request to the back end technicians to make sure this service is active on the network.
The account will be credited for the data charges on for the December invoice.
Please allow +-3 working days for the credit to reflect on the account.
Kind Regards,
Alice van der Merwe
***
Best regards,