AR
Ashen R
1 reviews | Active since Feb 2016
19 Feb 2016, 10:03
Data Bill Not Resolved
I have been billed R3 000 in November for data and R12 000 in December for data. My data bill historically for the last 13 months has never exceeded the subscription amount. When I logged onto the website I had itemized billing for December's bill but not November, so I called the dreaded call centre. I was told that I do not have itemized billing on that number. I was told to email mtn billing regarding my issue. So I did this a few times in the last 2 months. To date this has not been resolved and I have put a stop order on the payment until it is resolved!
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MTN South Africa's replyOfficial
22 Feb 2016, 10:22Hello Ashen.Rajah,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the billing department responded on 2016-02-18 to the data query logged. The URL report for the invoices E*** & E*** was also included on the email, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the billing department responded on 2016-02-18 to the data query logged. The URL report for the invoices E*** & E*** was also included on the email, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply22 Feb 2016, 10:22
Official
Hello Ashen.Rajah,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the billing department responded on 2016-02-18 to the data query logged. The URL report for the invoices E*** & E*** was also included on the email, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the billing department responded on 2016-02-18 to the data query logged. The URL report for the invoices E*** & E*** was also included on the email, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,