PP
PIETER P
1 reviews | Active since Jun 2013
09 Sept 2015, 06:17
DATA BILL
I have been charged for data usage - however bought bundles. Been to numerous branches for assistance and also MTN head office in Roodepoort. The call centre escalated the query to higher departments and no response has been received at all.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
23 Sept 2015, 20:11Hello Pieries85,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
We have engaged with the relevant department dealing with this matter to investigate and provide feedback to your problem.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards
Siphumezo
Ref#: ***
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
We have engaged with the relevant department dealing with this matter to investigate and provide feedback to your problem.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards
Siphumezo
Ref#: ***
Best regards,
MTN South Africa's reply23 Sept 2015, 20:11
Official
Hello Pieries85,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
We have engaged with the relevant department dealing with this matter to investigate and provide feedback to your problem.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards
Siphumezo
Ref#: ***
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
We have engaged with the relevant department dealing with this matter to investigate and provide feedback to your problem.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards
Siphumezo
Ref#: ***
Best regards,