AV
Ann-Marie Venter
1 reviews | Active since Jun 2019
23 Jun 2019, 11:59
Data being taken
MTN has become one of the worst Cellphone companies to deal with. Ever since I changed my contract with them 4 years ago I have only had problems. The staff based at the Sandown Nedbank campus have on multiple occasions provided such bad service that I had to Hello Peter them just to get my cell phone repaired as every time they had a different excuse as to why they couldn't help including that we were interrupting the movie that they were watching. Since March this year I have been having trouble with my data. My contract date for my new data, sms and minutes is the 12th of each month however since March I receive an sms on the 12th to say that I have been credited with data and then on the 23rd of the month I get a sms to say my data expires in 2 days and then another sms to say it expires in 48 hours. I can't understand how my data has such a short expiry period as it is not prepaid data it is a contract that has been running for years.
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Replies (2)
MTN South Africa's replyOfficial
24 Jun 2019, 12:31Good day Ann-Marie
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the data that is expiring on the 25th of June is a promo data for night express bundles, this bundle has a different expiry date to your provision date which is the 12th of every month.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the data that is expiring on the 25th of June is a promo data for night express bundles, this bundle has a different expiry date to your provision date which is the 12th of every month.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall
Complaints Management Team
Best regards,
MTN South Africa's reply24 Jun 2019, 12:31
Official
Good day Ann-Marie
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the data that is expiring on the 25th of June is a promo data for night express bundles, this bundle has a different expiry date to your provision date which is the 12th of every month.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the data that is expiring on the 25th of June is a promo data for night express bundles, this bundle has a different expiry date to your provision date which is the 12th of every month.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall
Complaints Management Team
Best regards,
AV
Ann-Marie Venter's updateReviewer Update
28 Jun 2019, 22:33Good day
Thank you for your feedback.
I can honestly say that it doesn't make sence that when it expires it is called my data bundle but when I qualify it is called 50% free night express. Maybe the sms's sent need to be more clear but thank you for the reply at least I know what is happening.
Kind regards
Thank you for your feedback.
I can honestly say that it doesn't make sence that when it expires it is called my data bundle but when I qualify it is called 50% free night express. Maybe the sms's sent need to be more clear but thank you for the reply at least I know what is happening.
Kind regards
AV
Ann-Marie Venter's update28 Jun 2019, 22:33
Reviewer Update
Good day
Thank you for your feedback.
I can honestly say that it doesn't make sence that when it expires it is called my data bundle but when I qualify it is called 50% free night express. Maybe the sms's sent need to be more clear but thank you for the reply at least I know what is happening.
Kind regards
Thank you for your feedback.
I can honestly say that it doesn't make sence that when it expires it is called my data bundle but when I qualify it is called 50% free night express. Maybe the sms's sent need to be more clear but thank you for the reply at least I know what is happening.
Kind regards