CT
Carol T
1 reviews | Active since Sept 2018
10 Sept 2018, 19:27
DATA BEING ******
Purchased R60 Data on 10 August from my banking account. Used it for 1 Whatsapp and today have no data as it EXPIRED. Phoned the call centre and was advised that all Data and Airtime purchased expires after 30 days. This as far as I am concerned is *****ing MY money. If I purchase petrol and don't use it for 30 days Total or BP don't take it back. Surely if you use you own money to purchase something you can use it until the full amount is used up. To me this is a total *******. I want my Data bac****!!!
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MTN South Africa's replyOfficial
11 Sept 2018, 09:04Good day Carol,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration.
Please note the bundle you chose is available for 30 days. We have different expiration dates on our bundles. You have an option to purchase a bundle to last you for 60, 90, and 120 days. The selections are available when you request for the bundle on our different platforms.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Warm Regards
Mazwi Zuma
Complaints Management team
Best regards,
MTN South Africa's reply11 Sept 2018, 09:04
Official
Good day Carol,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration.
Please note the bundle you chose is available for 30 days. We have different expiration dates on our bundles. You have an option to purchase a bundle to last you for 60, 90, and 120 days. The selections are available when you request for the bundle on our different platforms.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Warm Regards
Mazwi Zuma
Complaints Management team
Best regards,