ALZ
Annami Language-van Zyl
1 reviews | Active since May 2010
05 May 2015, 14:52
Data being disquised / Airtime depleating for data
After 35 calls, I today got through to your call centre to clear airtime being used for data services when data is showing on the Contracts. I believe you are issuing \night time surfing"with my accounts without any notification to myself. This is irregular practice. Also"
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Replies (1)
MTN South Africa's replyOfficial
18 May 2015, 16:35Hello AnniLang,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
The matter has been escalated to the Marketing team for their urgent attention and to execute your request.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
The matter has been escalated to the Marketing team for their urgent attention and to execute your request.
Regards
Mary
REQ:***
MTN South Africa's reply18 May 2015, 16:35
Official
Hello AnniLang,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
The matter has been escalated to the Marketing team for their urgent attention and to execute your request.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
The matter has been escalated to the Marketing team for their urgent attention and to execute your request.
Regards
Mary
REQ:***