MD
Melisha D
1 reviews | Active since Jun 2012
09 Jan 2017, 05:51
Data automatically (******) by MTN
<p>I'm utterly annoyed, angry, irritated with MTN right now. I have topped up 3GB on the 13th December 2016 and was given the free 1.5GB night data. I stay awake most nights till pass midnight just to download stuff, but when I check, MTN does not use the night data as stipulated but ***** the customers normal data. I topped up again on the 1 January 2017 as I was awake the entire new years night and thought I was using the so called free night data but to my horror, all my normal data was used between 12.01 am and 05.59 am... Then on my contract they are charging me higher than my contract rates for months. I called them on several occasions but it seems like who ever I speak to are totally *********** and have no clue what they are doing. I haven't owned a blackberry in years and I am charges bis and some other stuff. Every time I speak to a consultant, they advise that it is rectified but nothing is done. Useless, *********** an **************** is what MTN is good for. I need to lay complaints with an ombudsmen now as they can't be robbing customers on a daily basis and get away with it. </p>
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MTN South Africa's replyOfficial
26 Jan 2017, 11:17Good day Melisha,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry with the Data technicians to kindly please investigate the matter and provide feedback. Herewith below is your ref number should you wish to follow up:
SMC/***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and we sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
MTN South Africa's reply26 Jan 2017, 11:17
Official
Good day Melisha,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry with the Data technicians to kindly please investigate the matter and provide feedback. Herewith below is your ref number should you wish to follow up:
SMC/***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and we sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,