LF
Lisa F
1 reviews | Active since Feb 2016
25 Feb 2016, 08:44
Data as part of contra not been credited to phone
I upgraded my phone in November and should be receiving500mb of data monthly which I am not receiving. I logged a complaint on 27 January (reference ***) and this issue has still not been resolved. I have phoned a number of times only to be told the query has been escalated to XYZ department and they will follow up. I get this answer every time I call. This is not only costing the money we are paying for the data to be included in the contract but I am having to buy 500mb of data every month to cover the data I am not receiving.
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MTN South Africa's replyOfficial
27 Feb 2016, 19:43Hello pegglet2004,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Your account is provisioned on the 27th of every month we have noted that you did not get the 500MB in November and December but 467.74MB was credited on 2016-01-29 and the 500MB has been provisioned today the 27th. We have logged a billing query for 2015-11-26 to 2015-12-26 invoices where you were billed for the 500MB but did not get it, reference number: ***.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Your account is provisioned on the 27th of every month we have noted that you did not get the 500MB in November and December but 467.74MB was credited on 2016-01-29 and the 500MB has been provisioned today the 27th. We have logged a billing query for 2015-11-26 to 2015-12-26 invoices where you were billed for the 500MB but did not get it, reference number: ***.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply27 Feb 2016, 19:43
Official
Hello pegglet2004,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Your account is provisioned on the 27th of every month we have noted that you did not get the 500MB in November and December but 467.74MB was credited on 2016-01-29 and the 500MB has been provisioned today the 27th. We have logged a billing query for 2015-11-26 to 2015-12-26 invoices where you were billed for the 500MB but did not get it, reference number: ***.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Your account is provisioned on the 27th of every month we have noted that you did not get the 500MB in November and December but 467.74MB was credited on 2016-01-29 and the 500MB has been provisioned today the 27th. We have logged a billing query for 2015-11-26 to 2015-12-26 invoices where you were billed for the 500MB but did not get it, reference number: ***.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***