AP
Abe P
1 reviews | Active since Mar 2017
22 Mar 2017, 18:01
Data **** around mtn is ****
<p>Have a big problem with your service provider, As soon as data is loaded on my phone the data gets depleated. I will switch off my phone at night which is a good 8 hours and when i switch it on the data i had be 100mb or even 1GB... ITS GONE. please can you tell me why this is happening????????? I had 1GB and not even an hour later its gone, did not google or go online nor phone. Immediate response would be great considering i cant get through to your call centre. If there is no response i will take this matter futher. </p>
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MTN South Africa's replyOfficial
23 Mar 2017, 22:53Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly contact our Data support team on 1555 (free from an MTN line) for advise on how to check if your phone has any Internet automatic updates or Background data running which might be depleting your data bundle when your phone and mobile data are on.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
Best regards,
MTN South Africa's reply23 Mar 2017, 22:53
Official
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly contact our Data support team on 1555 (free from an MTN line) for advise on how to check if your phone has any Internet automatic updates or Background data running which might be depleting your data bundle when your phone and mobile data are on.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
Best regards,