TM
Tshegofatso M
1 reviews | Active since Nov 2014
23 Feb 2016, 09:41
Data and network
1stly I don't receive my messages on the same day.This morning I bought data and the next thing it was gone when I complained they told me I should check which app is chowing my airtime.They now wanna blame.Mtn is kaak I tell you.The network is so slow .Just after buying data they will tell u u dnt have enough data to browse.Its really frustrating.
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MTN South Africa's replyOfficial
25 Feb 2016, 09:46Hello fatsomoraladi,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your data bundles are being used on internet connections. Please note that besides internet browsing and downloading, your handset can also generate charges via background activity of applications like Facebook Messenger, WhatsApp and Gmail. We also advise that you avoid having multiple internet pages opened.
The system also shows that your number has a subscription with Integrat. Please be advised that content services are not part of MTN services, the registration of these services is completely voluntary and is activated on the handset. To cancel the WASP subscriptions, please dial *141*5# OK and select option 4 for Content Services and then select Cancel/Decline.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your data bundles are being used on internet connections. Please note that besides internet browsing and downloading, your handset can also generate charges via background activity of applications like Facebook Messenger, WhatsApp and Gmail. We also advise that you avoid having multiple internet pages opened.
The system also shows that your number has a subscription with Integrat. Please be advised that content services are not part of MTN services, the registration of these services is completely voluntary and is activated on the handset. To cancel the WASP subscriptions, please dial *141*5# OK and select option 4 for Content Services and then select Cancel/Decline.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply25 Feb 2016, 09:46
Official
Hello fatsomoraladi,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your data bundles are being used on internet connections. Please note that besides internet browsing and downloading, your handset can also generate charges via background activity of applications like Facebook Messenger, WhatsApp and Gmail. We also advise that you avoid having multiple internet pages opened.
The system also shows that your number has a subscription with Integrat. Please be advised that content services are not part of MTN services, the registration of these services is completely voluntary and is activated on the handset. To cancel the WASP subscriptions, please dial *141*5# OK and select option 4 for Content Services and then select Cancel/Decline.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your data bundles are being used on internet connections. Please note that besides internet browsing and downloading, your handset can also generate charges via background activity of applications like Facebook Messenger, WhatsApp and Gmail. We also advise that you avoid having multiple internet pages opened.
The system also shows that your number has a subscription with Integrat. Please be advised that content services are not part of MTN services, the registration of these services is completely voluntary and is activated on the handset. To cancel the WASP subscriptions, please dial *141*5# OK and select option 4 for Content Services and then select Cancel/Decline.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,