NK
Nonhlanhla K
1 reviews | Active since Nov 2015
26 Nov 2015, 10:23
Data and minutes depleting without explaination
My Data and minutes keep on depleting/varnishing. I called Mtn service desk they couldn't give me an explanation as to why. the consultant told that she is logging a query to the technical team to investigate and that I must call in 3 to 5 days. Is Mtn using us to pay for their billion fine? I have been a loyal Mtn client for more than 15 years and really hurt by their recent service failure. I am seriously considering to switch to another service provider when my contract expires in March. This is day time ******* and I have to call them all the time to sort it out.
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MTN South Africa's replyOfficial
27 Nov 2015, 12:56Hello nb15192,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that your data bundles and airtime were depleted on internet connections on 2015-11-23 in the morning. It shows that you had connections to multiple internet pages.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that your data bundles and airtime were depleted on internet connections on 2015-11-23 in the morning. It shows that you had connections to multiple internet pages.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply27 Nov 2015, 12:56
Official
Hello nb15192,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that your data bundles and airtime were depleted on internet connections on 2015-11-23 in the morning. It shows that you had connections to multiple internet pages.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that your data bundles and airtime were depleted on internet connections on 2015-11-23 in the morning. It shows that you had connections to multiple internet pages.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***