Data and debit order refund

I received an invoice for my MTN contract with an amount that will be debited, only to have almost double debited on my due date, i then contacted the call centre only to be told they dont know what happened and will send my query to back office who will take 3 working days to investigate, even though i have proof of my invoice and what should have been debited a 3 working day investigation is still needed, when i asked if this will be refunded i was told it would take another 3 working days, so a total of 6 working days.

On the 1st of june i purchased data and then today receive a text that my data bundle is depleted, how? If it expires after 30 days, and it was depleted after 1 day, i then again had to call the contact center to query this, and have a rude agent not only speak over me and not allow me to speak tell me the reason he does it is so that he could correct me, i asked what he was able to see and his answer was he could see everything! How is he able to see everything but cannot see the texts i received confirming my data bundle has been loaded and them depleted a day later, but continued telling me he could see everything, poor and disrespectful service!!!

So now i have two queries i need to wait for feedback on, to make matters worst when i asked how i could go about escalating this he told advised me to so as i feel if i want to take it to the media thats okay, no attempt to try and assist me, all he tried to do was try and get rid of me which wasnt going to happen.

Then upsetting me even more by telling me that the back office team who will be picking this up will contact me if they feel it is needed, how the hell is that even okay, i wont be contacted telephonically i will receive a text saying my matter has been resolved?

I am fed up of the poor quality and serviced received and this is unacceptable, ridiculous having to wait 6 days to have money returned to me that was never due and then having purchased a data bundle just depleted in 1 day!!!

I seriously regret upgrading my line if i knew this **** would happen!!

I had two lines and called to cancel the one i was then offered a data package for R80 month by the retentions team, for 4 gigs a month, and was told i would only start paying for it from June but then still im debited for way more than what my one line costs.

Def wont recommend MTN!! besides the poor service, they feel its okay to just rip customers off and not fix the matter.