MM
Mikateko M
1 reviews | Active since Nov 2015
25 Nov 2015, 09:47
Data and Airtime theft
I loades my airtime R15 and 1GB of data for R160 and it was depleted within 45minutes aswell as given free airtime to call MTN numbers only. When I call the call centre agents, they cannot help me as system has not updated. It takes 24hours, so my work should wait for their aystem to update and managers are not available. Ref: *** and ***.
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MTN South Africa's replyOfficial
27 Nov 2015, 09:56Hello mika@014,
We sincerely apologise for any inconvenience caused as a result of this.
When I check on the system from the R15.00 that was loaded R7.00 was taken by content charges, please cancel it by *141*5#ok option 2, R3.09 was used for making a call to this number ******X at 2015-11-25 16:04:09.And the R0.20*3 you dialed the *130*32** after that R2.39 was taken by the internet. I have logged a request for the data issue to be investigated ref SMC/***.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Nompumelelo
REQ:***
We sincerely apologise for any inconvenience caused as a result of this.
When I check on the system from the R15.00 that was loaded R7.00 was taken by content charges, please cancel it by *141*5#ok option 2, R3.09 was used for making a call to this number ******X at 2015-11-25 16:04:09.And the R0.20*3 you dialed the *130*32** after that R2.39 was taken by the internet. I have logged a request for the data issue to be investigated ref SMC/***.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply27 Nov 2015, 09:56
Official
Hello mika@014,
We sincerely apologise for any inconvenience caused as a result of this.
When I check on the system from the R15.00 that was loaded R7.00 was taken by content charges, please cancel it by *141*5#ok option 2, R3.09 was used for making a call to this number ******X at 2015-11-25 16:04:09.And the R0.20*3 you dialed the *130*32** after that R2.39 was taken by the internet. I have logged a request for the data issue to be investigated ref SMC/***.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Nompumelelo
REQ:***
We sincerely apologise for any inconvenience caused as a result of this.
When I check on the system from the R15.00 that was loaded R7.00 was taken by content charges, please cancel it by *141*5#ok option 2, R3.09 was used for making a call to this number ******X at 2015-11-25 16:04:09.And the R0.20*3 you dialed the *130*32** after that R2.39 was taken by the internet. I have logged a request for the data issue to be investigated ref SMC/***.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Nompumelelo
REQ:***
Best regards,