DM
Dominique Maré
1 reviews | Active since Mar 2016
01 Mar 2016, 10:42
Data and airtime loss!!
have always been happy with MTN untill the last few months. Airtime has gone missing while I have data bundles and data disappears aswell.<br> <br> Nobody at the MTN shops seem willing/able to help.<br> <br> I think it is only fair to get back what I paid for an did not use!!!<br>
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Replies (1)
MTN South Africa's replyOfficial
02 Mar 2016, 12:26Hello dmare,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Please be advised that according to our records the data and airtime loaded on your number gets depleted due to usage (internet and calls), for further investigations please provide us with dates when the incidents occurred and the amount that you had or loaded and we will assist.
We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Please be advised that according to our records the data and airtime loaded on your number gets depleted due to usage (internet and calls), for further investigations please provide us with dates when the incidents occurred and the amount that you had or loaded and we will assist.
We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply02 Mar 2016, 12:26
Official
Hello dmare,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Please be advised that according to our records the data and airtime loaded on your number gets depleted due to usage (internet and calls), for further investigations please provide us with dates when the incidents occurred and the amount that you had or loaded and we will assist.
We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Please be advised that according to our records the data and airtime loaded on your number gets depleted due to usage (internet and calls), for further investigations please provide us with dates when the incidents occurred and the amount that you had or loaded and we will assist.
We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,