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asanda N
1 reviews | Active since Mar 2015
20 Aug 2019, 12:35
Data and Airtime drama in South Africa
Can i just compliment MTN for being intact with some little honesty when it comes to Data and Airtime. 1. MTN knows how to do separation when it comes to DATA use and airtime, why i am saying this? MTN will have to call me to find out. but they are unlike Vodacom of which i have used Vodacom for years and they never stop *****ing data and airtime for their customer more especially during holidays, that is why i have decided to use MTN in most cases. MTN when u spend and finish your data its like that they don't take your airtime too so i gues they know how to separate the two. Vodacom should just learn something from them really.
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MTN South Africa's replyOfficial
21 Aug 2019, 12:55Good day Asanda
Thank you for taking the time to post this wonderful compliment.
As per our telephonic conversation kindly note that I have credited your account with 500MB of Data. We value your input because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Thank you for taking the time to post this wonderful compliment.
As per our telephonic conversation kindly note that I have credited your account with 500MB of Data. We value your input because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's reply21 Aug 2019, 12:55
Official
Good day Asanda
Thank you for taking the time to post this wonderful compliment.
As per our telephonic conversation kindly note that I have credited your account with 500MB of Data. We value your input because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Thank you for taking the time to post this wonderful compliment.
As per our telephonic conversation kindly note that I have credited your account with 500MB of Data. We value your input because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Ayanda Mthimkhulu
Complaints Management Team